Embrace Delete your account
Request permanent deletion of your Embrace HD account and the personal data we hold for it. You do not need the app installed to use this page.
How to request deletion
- Email info@embraceapp.co.uk with the subject line Embrace HD account deletion request.
- Include the WhatsApp number (E.164, e.g. +44…) you used to sign in to Embrace HD.
- Optionally include the email address we can use to confirm the request is complete.
What we delete
When we process your request, we permanently delete:
- Your user account (encrypted WhatsApp number, display name, device links)
- Session tokens and any outstanding OTP records for that account
- Trial / entitlement records tied to your devices where we can identify them
- Server-side export job metadata associated with your account where stored
Temporary converted video files are already removed after WhatsApp delivery. We do not keep a long-term video library of your content on our servers.
What we may retain briefly
We may keep limited records for a short period where required for security, fraud prevention, billing disputes, or legal compliance (for example, a log that a deletion request was received and completed). We do not keep your WhatsApp number in searchable form after account deletion. See our Privacy Policy for retention principles.
Timing
We aim to complete deletion requests within 30 days of verifying the request. You will receive a confirmation email if you provided one.
In the app
Signed-in users can also open Settings → Delete account, which links to this page.
Subscriptions
Deleting your Embrace HD account does not automatically cancel App Store or Google Play subscriptions. Manage or cancel those in your store account settings.